Terms of Service

Last Updated: 2025-11-26

1. Acceptance of Terms

Welcome to OperativeAI (the "Service"). By using our Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, please do not use our Service.

2. Description of Service

OperativeAI is an AI-powered business automation platform that provides invoice processing, customer support, HR management, payroll calculation, and accounting features for Hong Kong SMEs.

3. User Accounts

To use our Service, you must create an account. You are responsible for:

  • Providing accurate, complete, and current account information
  • Maintaining the security of your account login credentials
  • Immediately notifying us of any unauthorized use of your account
  • Ensuring all activities under your account comply with these Terms

4. Subscriptions and Payments

Our Service is offered on a monthly or annual subscription basis. Subscription fees are charged at the beginning of each billing cycle. You may cancel your subscription at any time, but no refunds will be provided for the current billing period.

5. Data Usage

You retain ownership of all data you upload to the Service. We only use your data to the extent necessary to provide the Service and protect your data in accordance with our Privacy Policy.

6. Acceptable Use

You agree not to:

  • Use the Service in violation of any applicable laws or regulations
  • Infringe on any third party's rights
  • Upload any malware or harmful code
  • Attempt unauthorized access to systems or other users' data
  • Resell the Service to third parties (without authorization)

7. Intellectual Property

The OperativeAI Service and all its components (including but not limited to software, design, text, and graphics) are the property of OperativeAI or its licensors and are protected by intellectual property laws.

8. Disclaimer

The Service is provided "as is" without any warranties, express or implied. We do not guarantee that the Service will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, OperativeAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service will immediately cease.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Hong Kong.

12. Modifications to Terms

We may update these Terms from time to time. Updated Terms will be effective when posted on the website. Continued use of the Service constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at legal@operativeai.hk.